Legal
Terms and Conditions
General terms of use of the website and of booking a stay at Guesthouse Electra.
Last updated: [11/10/2026]
1. Identification and contact information
This website (guesthouselectra.com) is operated by Ditta Frau Edoardo / Frau Edoardo, VAT number 03996070920. Our registered office is located at Via Mameli 22, Italy. You can contact us through the WhatsApp contact form on the site, by writing to susanna.demontis@gmail.com, or by calling +393463241445.
2. Nature of the service
Guesthouse Electra provides an online booking service for stays at the accommodation located in [Via Sarcidano 8, Iglesias, Italy]. Through the website you can check availability, make bookings, and complete payment independently.
3. Limitation of liability
The Owner shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of the site or the services offered, except as otherwise provided by mandatory law. Availability of the site and of the booking systems is not guaranteed on a continuous basis and may be subject to interruptions for maintenance or force majeure.
4. User accounts and content restrictions
You can book either by creating an account or as an unregistered guest. In both cases, you agree to provide truthful, up-to-date, and complete information. It is forbidden to use the site for unlawful purposes or to submit content (for example in note or request fields) that is threatening, harassing, defamatory, discriminatory, or otherwise unlawful.
5. Bookings, prices, payments and cancellation
Minimum age
Bookings may only be made by persons of legal age (18 years old). We reserve the right to decline a booking for good cause.
Confirmation
After completing the booking (immediate payment or saving a payment method, see below), the guest will receive a confirmation e-mail with a summary of the stay (dates, amount, date of any scheduled charge, applicable conditions).
Payment methods
Online payments are securely processed via Stripe. Depending on the guest's country and device, one or more of the following methods may be offered at checkout:
- Credit and debit cards
- Digital wallets: Amazon Pay, Apple Pay, Link
- Local payment methods, shown automatically based on the guest's country: Bancontact (Belgium), BLIK (Poland), EPS (Austria), MB WAY (Portugal), Kakao Pay, Naver Pay, PAYCO and Samsung Pay (South Korea), Pix (Brazil)
How booking payment works
Booking with automatic charge
No amount is charged at the time of booking: the guest securely saves a payment method via Stripe. The full amount of the stay, shown at the time of booking, is charged automatically to that payment method 9 days before the check-in date. By saving the payment method, the guest authorises the property to make this single charge, for the amount and on the date shown in the booking summary and in the confirmation e-mail. The saved payment method is used only for this charge.
Booking with immediate payment
The full amount of the stay must be paid online at the time of booking.
Automatic charge failed
If the automatic charge fails (for example due to insufficient funds, an expired card or an authentication request from the bank), the guest receives a payment request from Stripe by e-mail with a link to complete the payment within 48 hours, using the same or a different payment method. If the payment is not completed within that time, the booking is cancelled automatically: no amount is charged and no penalty is due.
Prices
All prices are in Euros and include VAT where applicable, unless otherwise indicated. Prices may change without notice, but the price confirmed at the time of booking remains valid for that booking.
Additional guest surcharge
The base rate is calculated for 2 guests. A fixed surcharge of € 40 per guest applies for each additional guest.
Children
- Children under 3 years old stay free and may use a crib at no cost, upon request at the time of booking.
- Children aged 3 and over are considered guests in all respects and pay the standard rate/surcharge.
Cancellation and refund policy
- Cancellation made before the automatic charge (bookings with check-in more than 9 days away): the booking is cancelled at no cost. Since nothing has been charged, no refund is due and the saved payment method will not be charged.
- Cancellation made more than 7 days before the check-in date, after the amount has been paid: full refund (100%).
- Cancellation made within 7 days of the check-in date: no refund (0%). The amount paid is retained as a cancellation penalty.
- No-show at check-in: the booking is cancelled and no refund is due (0%).
Refunds are processed to the original payment method, and crediting times depend on the bank or payment network used (typically 5-10 business days).
6. House rules
- The property is not available for parties, events, or receptions of any kind.
- Check-in: from 2:00 PM to 10:00 PM. Guests expecting to arrive outside this window must inform the property in advance.
- Check-out: from 10:00 AM to 11:00 AM.
- No smoking: smoking is not permitted inside the property.
- Quiet hours: from 11:00 PM to 8:00 AM, out of respect for other guests and neighbours.
- Pets: allowed upon prior request, at no additional cost.
Failure to comply with these rules may result in early termination of the stay, in accordance with applicable law.
7. Withdrawal and applicable law
Pursuant to Article 59, paragraph 1, letter n) of the Italian Consumer Code (Legislative Decree 206/2005), the 14-day right of withdrawal provided for distance contracts does not apply to accommodation services provided for purposes other than residential use, when the contract provides for a specific date or period of performance. The cancellation policy described in Section 5 therefore applies exclusively.
8. Safety information and instructions for use
Guests must use the property and its furnishings with reasonable care and in accordance with the instructions provided on site. Any damage caused by improper use may be charged to the responsible guest.
By using the website guesthouselectra.com, you agree to comply with these Terms and Conditions. Continued use of the site after any changes are published constitutes acceptance of the updated terms.